To contact Southern Charm:
Note: We are in the Eastern Time Zone, USA (GMT-05:00).
Mail:
Southern Charm
6240 105th Terrace North
Pinellas Park, FL 33782-2533
Tel: 800-745-0765
Our hours are 8 a.m. to 5 p.m. Monday through Friday. Due to the high volume of calls we get, you will usually get a faster response if you contact us on-line by clicking here:
Click Here to contact Southern Charm on-line.
E-mail contact: (Because of the thousands of spam e-mails we have been getting daily, we have removed our e-mail addresses from the site and now utilize only a 'contact form' for e-mail contacts. Please go to our other site, BoatersCatalog.com and fill in the form. We will be glad to respond to your questions or requests.)
(before you ship anything to us, click here)
Southern Charm
6240 105th Terrace North
Pinellas Park, FL 33782-2533
Tel: 800-745-0765
Our hours are 8 a.m. to 5 p.m. Monday through Friday, Eastern Time. Our technicians are off on Fridays but the office is open. Please leave a message if we do not answer and we will try to get back to you as soon as possible. Due to the high volume of calls we get, you will usually get a faster response if you contact us on-line by clicking here. Please do not call late at night as we frequently forward the telephone to our personal phones in order to receive overseas calls that we have made appointments for.
E-mail contact:
(Because of the thousands of spam e-mails we have been getting daily, we have removed our e-mail addresses from the site and now utilize only a 'contact form' for e-mail contacts. Please go to our other site, BoatersCatalog.com and fill in the form, click here. We will be glad to respond to your questions or requests.)
Note: We are in the Eastern Time Zone, USA (GMT-05:00).
Due to the high volume of calls we get, you will usually get a faster response if you contact us on-line by clicking here. If you call us, please leave a message if we do not answer and we will try to get back to you as soon as possible. Please do not call late at night as we frequently forward the telephone to our personal phones in order to receive overseas calls for which we have made appointments.
In the Tampa Bay Area Call: 727-546-7257
Outside the Tampa Bay Area:
1-800-745-0765
To ship a part to Southern Charm for repair:
1. You may fill out our form at https://boaterscatalog.com/nbcat/product/hynautic/ and receive a repair order number. The form you get back in your e-mail MUST be attached to the outside of your box and a second copy placed in a separate zip lock bag INSIDE your box. The reason for this is that we do not want to chance losing your unit or confusing it with one of the 20 or so that are always in the shop.
FYI: If you are sending steering parts, THEY WILL LEAK OIL!
2. Package your part as follows; all parts must be sealed in leak proof plastic bags (3-4 Ziploc bags will usually hold ) with your repair order number written clearly on the outside of the bag holding your parts and the form you received back attached to the outside of the box as well as a second copy placed in a separate zip lock bag INSIDE your box.
IF YOUR UNIT LEAKS OIL AND SOAKS THE PACKAGE, IT MAY NOT ARRIVE AT OUR LOCATION!
3. In a SEPARATE zip lock bag , enclose our form and tape it to the outside of your package(Click Here to print out a form to send with your unit):
- a. Name, address and repair order number that you received from us
- b. Address that your credit card statement is mailed to (billing address)
- c. Any Telephone number we need in order to contact you and your e-mail address
- d. The address where we will be returning the part if different from your billing address.
Also we need to know if you are sending it in because of a leak or if
it was doing something strange but not leaking (making noises, only
steering in one direction, etc).
4. Your repair order number must be written on the outside of the box, you may call us for a repair order at 800-745-0765
5. Ship it to:
Southern Charm
6240 105th Terrace
Pinellas Park, FL 33782
Tel: 727-546-7257
Ship it NO SIGNATURE REQUIRED! There are times when no one is
available in the office to receive packages, but UPS, FedEx, DHL, and
the Postal Service have a secure area to leave the package.
If it arrives when no one is available and a signature is required we may not get your unit, as we will not go to another location such as the post office to pick it up if a notice is left and the package is not re-delivered in a timely fashion.
If you feel you must insure your package, DO NOT SHIP VIA US MAIL. This would require a signature and we will not go pick it up.
We try to turn around repairs in 1-4 days, however, the technicians
only work Monday through Thursday.
Click Here to print out the form to send with your unit. Click the 'Add To Cart' button and fill in all your information as if ordering from the catalog(you will not be charged).The form you receive back in your e-mail MUST be attached to the outside of your box and a second copy placed in a separate zip lock bag INSIDE your box. The reason for this is that we do not want to chance losing your unit or confusing it with one of the 20 or so that are always in the shop.
